Customer story:

English Heritage Buildings Wins More Business

English Heritage Buildings, a family-owned firm dedicated to bringing England’s architectural legacy to life through bespoke oak-framed buildings and structures, is the only UK oak-frame manufacturer to achieve the prestigious TRADA Q-Mark certification. They have automated their production of quotations and CAD drawings to bid and win more business.

Today, they ensure that their complex, unique building solution quotations are easily and accurately created with minimal training - a capability they have extended to their channel partners.

Business outcomes:

  • Fast, accurate quotes
  • Fast, accurate CAD drawings
  • Increased sales volume
  • Enhanced customer experience
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Region
United Kingdom

Company size
20+

Industry
Manufacturing

Solution
XaitCPQ

Thousands of Permutations, Weeks to Produce

English Heritage Buildings, known for their precision engineering, faced many challenges that echo throughout the manufacturing industry. They wanted to automate and speed up the production of quotations - each of which are unique, containing many thousands of potential permutations, options and calculations. A quotation could take weeks to produce and the chance for errors was high.

  • Reduce the time to prepare quotations from 2 weeks to 24 hours.
  • Enable more people to create quotations.
  • Automate the creation of professional and accurate quotations.
  • Speed up the production of CAD drawings for each project
  • Improve the customer experience and their propensity to buy.
  • Extend the benefits of CPQ functionality to channel partners.

About English Heritage Buildings

Whether you’re dreaming of a timeless extension, a stunning garden room, or a custom-designed oak-framed building, our team is here to guide you every step of the way. With over 30 years of experience, we have the expertise to deliver a project that meets all your needs and perfectly complements your property. Whatever your dream may be, we’re here to help you create a legacy that will stand the test of time.

“It’s now better for our customers. It was taking weeks to get a quote and then weeks to get a revision on a quote. Now it’s next day.”

– John Baxter, Operations Manager, English Heritage Buildings

“Next Day” Quote and Design Delivery

English Heritage Buildings wanted to accelerate quoting, without sacrificing accuracy, and remove constraints to the buying process. Today, through process automation and information access, they turn around error-free quotes with the click of a button, and customized drawings for each project in seconds.

  • Greater Efficiency: Eliminated manual quote configuration and price calculation - and customized drawing creation - for next day delivery.
  • Greater Productivity: Increased the number of people who can easily create accurate quotes fast for higher volume.
  • Greater Customer Experience: The fast receipt of proposals continues to enhance customer perception of the whole organization..

 

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“Quoting most items in XaitCPQ is completely automatic.”

– John Baxter, Operations Manager, English Heritage Buildings

Makes it Easier for Customers to Buy

By removing manual data entry, configuration and calculation errors, CAD drawing development, and delays, XaitCPQ helps English Heritage Buildings remove buying constraints and win more business.

  • Highly Configurable Rules Engine: Quickly captured the many rules and calculations into a single system and made the data available to the company’s surveyors.
  • Intuitive Experience: An easy-to-use interface ensures that complex, unique building solutions are easily and accurately created with minimal training.
  • eCommerce: Customers create their own quotations online, and revise easily in minutes when specifications change.
  • Partner Capabilities: The same fast, accurate configuration, pricing, and drawing capabilities extended to your partners to enhance customer experience and increase sales.
  • Supporting Documentation: Automated the production of customized drawings for each product - now produced in seconds instead of hours.
  • CRM Integration: Seamlessly integrated with Pipedrive CRM for synchronized data related to active quotations.

“For the users all they have to do is choose from a list of drop-down options, and XaitCPQ calculates everything for them. It’s instantaneous.”

– John Baxter, Operations Manager, English Heritage Buildings

Accelerate and Sustain Growth

Today, XaitCPQ is delivering great results by enabling English Heritage Buildings to win more business. As a result, access to the system has been extended to channel partners, enabling them to also benefit from the enhanced customer experience and increased sales.

  • Faster Quotes: “It was taking weeks to get a quote and then weeks to get a revision on a quote. Now it’s next day.”
  • Error-free Quotes: Automated rules and calculations in a single system eliminates the errors that impact projects and margins.
  • Faster CAD Documents: Now produced in seconds instead of hours - something that is particularly important when customer specifications change.
  • Follow-up Efficiency: Seamless Pipedrive integration synchronizes data related to active quotations enables more efficient follow-up on qualified enquiries.
  • Buying Process Satisfaction: Accurate information on-demand enables customers to instantly visualize and price their custom projects.

XaitCPQ is making it easier for customers to buy. The success of this solution is giving English Heritage Buildings the confidence to further invest in its eCommerce capability. English Heritage Buildings will continue rolling out a series of new products for eCommerce to further enhance the buyer experience and grow its business.

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