Customer story:

Eurotherm reduces complex quote time by more than 50%

Eurotherm, a subsidiary of Watlow, is a leading global manufacturer of industrial control and measurement instruments. They have improved the efficiency of the whole quotation process and established a solid foundation to extend its digital transformation project.

Today, instead of data entry, errors and technical expert reviews, they are automatically generating correct part numbers and pricing based on required product configuration. Efficiency they have extended to their channel partners for instant access to real-time pricing.

Business outcomes:

  • Significant cost savings
  • Knowledge-embedded process
  • Virtually eliminated data entry
  • Greater global partner oversight
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Region
United Kingdom

Company size
500+

Industry
Manufacturing

Solution
XaitCPQ

Complex Configurations and Pricing Errors

Eurotherm, known for its market-leading control algorithms, and recording and data management strategies, faced several time-consuming challenges that echo throughout the manufacturing industry. Complex configurations, pricing errors, and quoting delays.

Eurotherm needed to reduce pricing errors, provide a quick and easy way to access information, and generate faster quotes and proposals.

  • Make complex pricing rules easy for a large range of products.
  • Reduce the time taken to prepare and price accurate quotations.
  • Seamlessly interface with existing eCommerce, CRM and ERP applications.
  • Provide a scalable platform for continued enhancement and digital transformation.
  • Provide a quick, easy way for users to access prices without needing to refer to a technical expert.
  • Enable partners to generate their own branded quotations in any language 24/7.

About Eurotherm

Eurotherm is a supplier of control and measurement instruments to industrial and process markets. They are part of Watlow, an electricity distribution, automation management and producer of installation components for energy management company. Eurotherm manufactures at a number of locations in Europe and the USA.

“XaitCPQ® integrates seamlessly with our business applications. It makes all our systems very easy to administer by providing one intuitive interface.” 

– Kim Piears, Product Engineering at Eurotherm

50% Reduction in Accurate Quote Prep Time

As a trusted advisor, Eurotherm supports customers with specialist knowledge and experience. Their goal? Process excellence through automation efficiency. Similar to what XaitCPQ delivers for its manufacturing customers.

  • Greater Efficiency. Eliminated data entry, embedded knowledge in the process, and integrated with their existing Salesforce and ERP solutions.
  • Greater Productivity. Automated pricing, eliminated technical expert reviews, and eliminated the need for more CRM licenses.
  • Greater Scale.  Extended capabilities to its channel partners for real-time pricing and branded quotes 24/7 in any language. 
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“XaitCPQ® has enabled us to reduce the time taken to prepare accurate quotations by more than 50%, and virtually eliminate errors on entry of configured products to our ERP system.” Paul Tilbury, Senior Project Manager at Eurotherm”

– Kim Piears, Product Engineering at Eurotherm

“Easy to Administer” and “One Intuitive Interface”

By removing manual data entry, errors, and technical expert reviews, XaitCPQ helps Eurotherm’s sales engineers more quickly produce accurate quotations, improving the efficiency of the quote-to-order process and saving significant costs.

  • Product Configurator: Unlocks valuable information held within the experience of Eurotherm’s quoting staff, and embedded that knowledge.
  • Seamless Integration: Seamless integration with existing CRM, Salesforce, and ERP applications reduces time to accurately quote.
  • Real-time Pricing. This backbone of their partner portal provides instant access to real-time pricing 24/7.
  • Part Numbers: Automatically generates the correct part numbers based on the required product configuration, making it accessible to all users in a format they recognize and understand.
  • Branded Quotes: This same portal allows partners to generate their own branded quotations in any language, 24/7 - including the latest product and pricing data.
  • Visibility: Account managers can view data relating to the partner network with a dashboard showing quotations and orders, as well as via a range of reports.
  • eCommerce: This self-service solution extended capabilities with a custom Order Tracking, including order status, downloadable invoices and associated documentation.

“XaitCPQ has enabled us to reduce the time taken to prepare accurate quotations by more than 50%, and virtually eliminate errors on entry of configured products to our ERP system.”

– Paul Tilbury, senior project manager at Eurotherm

Cost and Time Savings

Eurotherm’s digitization plans are being continuously fulfilled through XaitCPQ as the organization seeks to provide partners and end users with the necessary online tools to be self-sufficient.

  • Significant Time Savings: Eliminated manual effort, error checks, and rework, reducing the time taken to prepare accurate quotations by more than 50%. 
  • Significant Cost Savings. Accurate, branded partner quote generation has been achieved without having to acquire additional CRM licenses. 
  • Eliminated Errors: Sales engineers automatically generate the correct part numbers based on the required product configuration which drives pricing.
  • Leveraged Expertise: Unlocked access to valuable information held within the experience of Eurotherm’s quoting staff.
  • Increased Global Partner Oversight: Account managers can now view data related to the partner network, including quotations, orders, and reports. 
  • Elevated Client Satisfaction: Self-service provides customers with the status of their orders, downloadable invoices, and associated documentation around the clock.

With XaitCPQ, Eurotherm has simplified their complex quote creation and empowered their sales engineers, partners, and customers. This efficiency has led to faster quote turnaround, cost savings, and a scalable platform for continued enhancement and digital transformation.

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