Customer story:

Hepworth Group Cuts Complex Quoting Time to Twenty Minutes

Hepworth Group, the world renowned British designers and manufactures of windscreen wiping systems, is the global partner to the world’s rail and marine industries. They streamlined their quoting process to eliminate manual calculation and automate the creation of professional CAD plans.

Today, they are producing fast, accurate quotes, and passed this capability on to their worldwide network of over 20 agents exporting to over 50 countries.

Business outcomes:

  • Fast accurate quotes
  • Reduced expert reliance
  • Ease of administration
  • Single platform for business
Hepworth Group logo

Region
United Kingdom

Company size
50+

Industry
Industrial Engineering

Solution
XaitCPQ

Manual Calculation and CAD Drawings

Hepworth Group, known for its exemplary customer service, faced several challenges that echo throughout the manufacturing industry.

  • Manual calculations and errors
  • Reliance on design engineer, draftsman or more experienced teams
  • Large number of product permutations
  • Manual CAD document creation
  • Large distributor network creating manual quotes
  • Regular changes to product configurations and options
  • Bottlenecks restricting sales

About Hepworth Group

With over 70 years experience in the Marine wipers and over 30 years experience in the Rail wipers markets, we are able to create a bespoke performance wiper solution that will suit your every requirement.

“The average time for completing quotations has reduced from half a day to twenty minutes, and quotation amendments from two hours to just a couple of minutes”

– Bert Thijssen, Sales & Marketing Director at Hepworth Group

“Capacity to grow sales has increased by a factor of twelve”

Hepworth needed to produce a high volume of quotations quickly in order to move into new sectors within the marine and rail industries. Xait experts guided their team through the construction of a bulletproof rules engine to support their growth goals. 

  • Greater Efficiency: Eliminated manual configuration and price calculation and intuitive interface and intelligent defaults quickly improved efficiency.
  • Greater Productivity: Increased the speed of quoting and amendments, automated the creation of professional CAD plans, and eased regular rules administration.
  • Greater Growth: Capacity to grow sales has increased by a factor of twelve without adding to overheads.

 

CPQ_Mockup-03

“XaitCPQ comprehensively met all of our business requirements. What impressed us most was where XaitCPQ complimented the functionality of SAP Business One to provide a single platform for our core business processes.”

– Bert Thijssen, Sales & Marketing Director at Hepworth Group

A Trusted Partner

For Hepworth the choice of XaitCPQ was based on more than just a functional requirement. Their situation demanded CPQ professionals who understood their industry and business rules. Together, we constructed a bulletproof rules engine that supports Hepworth’s growth goals into new sectors within the marine and rail industries.

  • Highly Configurable Rules Engine: Captures all product options and pricing rules within a powerful calculation engine.
  • Expertise On-Board: Empowers sales to accurately configure, price and quote without expert feedback.
  • Self-Guided Accuracy: Guide sales through error-free product configuration and price calculation based on rules, reducing bottlenecks.
  • Professional Documentation: Automate the creation of professional CAD plans based on precise product configurations.
  • Intuitive Interface: The intuitive interface and intelligent defaults instantly adopted by users of the system, quickly improved efficiency.
  • Integration: Seamless integration with the SAP ERP system establishes a single platform for our core business processes.
  • Distributor Capability: Provide distributors with the ability to produce quick, accurate quotes with professional documentation and CAD Plans.
  • Ease of Administration: Fast and easy changes to product configurations and options.

“The company’s capacity to grow sales has increased by a factor of twelve without adding to overheads.”

– Bert Thijssen, Sales & Marketing Director at Hepworth Group

Accelerate and Sustain Growth

Hepworth needed to produce a higher volume of quotations quickly in order to move into new sectors within the marine and rail industries. This included eliminating configuration and pricing errors and producing accurate CAD plans and amendments as they progress through the stages of design - from prototype to final construction schematics. Today they have achieved their goals, and then some.

  • Fast Quotation Process: Reduced the average time for producing accurate quotations from half a day to twenty minutes.
  • Platform for Growth: Quotes are now completed quickly and accurately by internal staff, removing the bottlenecks that were restricting sales.
  • Empowered Distributors: Upgraded the capability of their distributors with the ability to produce quick, accurate quotes with professional documentation and CAD plans.
  • Ease of Administration: Keep pace with continual improvements in performance and engineering with regular changes to product configurations and options.
  • Single Platform: A single platform  for core business processes with seamless SAP ERP system integration.

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