Customer story:

Suez Business Teams Save Time with XaitProposal

Suez, the trusted partner for circular water and waste solutions, operates across multiple countries, providing services to various industries and communities. They have streamlined their process and centralized content access to save valuable time. Today, instead of wasting time searching for content and structuring documents, their business teams save time to focus on quality.

Business outcomes:

  • Centralize and manage all content
  • Reliable, up-to-date content
  • Homogenized brand control
  • Easier role and rights management
Suez logo

Region
France

Company size
40000

Industry
Energy

Solution
XaitProposal

“A Critical Problem”

Suez, known for its circular solutions and sustainability commitment, faced several time-consuming challenges that echo throughout the environmental services industry. Traditional tools and sourcing content from documents spread across various sources.

"Our teams work all over the country and they were spending a lot of time searching for content, structuring and customizing their commercial documents.” - Aminata Dia, Business Application Manager, SUEZ France IT department

  • Content Search: “A critical problem was the difficulty they had in finding up-to-date content.”
  • Brand Guidelines: “In addition, our brand guidelines were not always respected in issued documents, which was detrimental to our brand image."
  • Roles and Responsibilities: Difficult to manage users, their roles and rights according to their needs and their jobs.
  • Layout and Format: Time spent on structure instead of content.

About SUEZ

As a global leader in the water and waste management sectors, Suez has been operating for over 160 years all over the world. They provide essential services to protect the resource and improve quality of life wherever they operate. With operations in 40 countries and 40,000 employees, they also enable their customers – whether local authorities or industrial groups – to create value over the entire lifecycle of their assets and services, and to drive their ecological transition, together with their end-users.

“From the IT department's point of view, we wanted to offer a single national tool to meet all the needs of the business lines. This tool had to help us homogenize SUEZ's proposals by allowing us to manage and centralize all content, and had to take care of the corporate layout: XaitProposal was our solution.”

– Aminata Dia, Business Application Manager, SUEZ France IT department

“Business Teams Save Time”

In the past, Suez teams created tender responses using traditional tools, sourcing content from documents spread across various sources.

“With XaitProposal, SUEZ's business teams save time. Their needs are perfectly in line with the software: they save time and trust the content.”

  • Greater Efficiency. Less time searching for content.
  • Greater Productivity. More time focused on content substance and quality.
  • Greater Connectivity. A single national tool helps homogenize proposals.

“Needs are Perfectly in Line with the Software”

XaitProposal’s smart document builder combines intuitive step-by-step questionnaires with an up-to-date knowledge library to deliver on-brand, high-impact bids. Aminata says the tool is easy to use and facilitates the daily life of users.

  • Questionnaire: The 'Questions and Answers' module that XaitProposal offers guides users through their tender questionnaire response creation. This saves teams time when answering similar questions.
  • Team and Task Management: “XaitProposal was the one making it easier to manage users, their roles and rights according to their needs and their jobs.”
  • Knowledge Base: Centralized, up-to-date content and images, including validity dates, are easily accessed from anywhere.
  • Automatic Layout: Automatic, yet custom, layouts bring foster brand consistency.
  • Automatic Formatting: Auto formatting saves time to focus on content.
  • Customer Success: “Xait is very responsive and attentive to our needs.”
XaitProposal screen mockup with logo

“Compared to all of the other tools that were recommended to the IT department, XaitProposal was the one making it easier to manage users, their roles and rights according to their needs and their jobs. This is essential for us in the IT department!”

– Aminata Dia, Business Application Manager, SUEZ France IT department

Higher Quality Proposals

Today, 223 users use XaitProposal to access up-to-date content and develop technical briefs and bids for the recycling, waste recovery, water and sanitation markets.

“From the IT department's point of view, we wanted to offer a single national tool to meet all the needs of the business lines. This tool had to help us homogenize SUEZ's proposals by allowing us to manage and centralize all content, and had to take care of the corporate layout: XaitProposal was our solution.”

  • Content Governance: Centralized content management eliminates the search for content while improving confidence in up-to-date content.
  • Eliminated Redundant Effort: Centralized content saves teams time when answering similar questions.
  • Higher Quality Deliverables: “Our submitted proposals also have more quality, both in terms of content and layout, which is very important to us!"
  • Time Saved: Instead of searching for content, reinventing the wheel, and structuring documents, business teams are focused on content quality.
  • Continuous Improvement: Monthly meetings are organized to discuss issues, and on a quarterly basis they report back to Xait on changes to the layout, page masters, or other technical requests.

With XaitProposal, Suez has streamlined their process and standardized up-to-date content access. This efficiency has reclaimed valuable time for their business teams, and produced more quality bids and briefs, both in terms of content and layout, for their business.

That’s a good thing considering their passion for mobility and their strong strategic and operational progress in fiscal year 2023/2024.

Related Customer Stories