Customer story:

TK Elevator Saves Time to Create High Quality Technical Briefs using XaitProposal

TK Elevator, a global leader in vertical transportation and urban mobility, is the fourth largest elevator manufacturer in the world. They have streamlined their process and standardized their content to save valuable time.

Today, instead of wasting time on organizing slides, adapting fonts, and formatting, they are finalizing technical briefs in a few clicks.

Business outcomes:

  • Eliminated formatting tasks
  • Reliable, up-to-date content
  • Improved client, content focus
  • Uniformity across agencies
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Region
France

Company size
50000

Industry
Services

Solution
XaitProposal

“Formatting the whole thing took a lot of time!”

TK Elevator, known for its, “Engineering that keeps the world moving” philosophy, faced several time-consuming challenges that echo throughout the industrial machinery manufacturing industry. The classic limitations of outdated tools and a lot of time invested in layout and formatting.

The Operations Service Center Department represents several departments, including the teams responsible for public tenders. Four people in Maintenance and nine people in New Installations coordinate responses to calls for tender.

  • A lack of harmonization in both content and form.
  • A lot of time was invested organizing slides, adapting fonts and formatting.
  • The result was not uniform from one agency to another.
  • Teams spent a lot of time on it for a disappointing result.

“With PowerPoint, everything could go wrong very quickly, nothing was stable and we spent a lot of time.”

About TK Elevator

TK Elevator is a global leader in vertical transportation and urban mobility. They provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With their digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility.

“With PowerPoint, it was a real headache: organizing the slides, adapting the fonts and formatting the whole thing took a lot of time!”

– Sandrine Gominet, Tender Coordinator, Operations Service Center Department, at TK Elevator France

“The Time Saved is Considerable”

The tender coordinator receives tender announcements, for example calls for tender for the maintenance of elevators and escalators in a defined geographical area. The offer is analyzed and summarized, and if the agency wishes to position itself, the offer and application are built.

“XaitProposal brings comfort and reassurance compared to PowerPoint, and is faster and more reliable.”

  • Greater Efficiency. Auto formatting saves time to focus on content..
  • Greater Productivity. Standardized content and images delivers consistent briefs..
  • Greater Collaboration. Co-authoring and review workflows improve briefs as a team.

“Fast and Intuitive” Solution

Previously, tender coordinators prepared their technical memorandum in Word or PowerPoint, with the classic limitations of these tools. Today, “It's fast and intuitive thanks to XaitProposal.”

“XaitProposal is a user-friendly tool, easy to access and very simple to use.”

  • Questionnaire: Guided creation that walks you through the process, step-by-step.
  • Knowledge Base: Easily maintained, standardized content and images for consistent briefs.
  • Modular: “XaitProposal allows us to quickly update our content bricks and go even faster.”
  • Intuitive Editor: MCQ’s are answered in relation to the tender's regulations, and then customized; adding paragraphs, deleting those that are not relevant, and easily inserting visuals.
  • Automatic Layout: Automatic, yet custom, layouts for consistently on-brand briefs.
  • Automatic Formatting: Auto formatting for saving time to focus on content. Co-authoring Collaboration: Co-authoring and review workflows for improving briefs together.
  • Secure and Intuitive: Secure, cloud-based access and intuitive, easy-to-use interface.
  • Customer Success: “We benefit from effective support. I am delighted to be able to work on the master on an ongoing basis. The support department is very responsive and efficient.”
XaitProposal screen mockup with logo

“XaitProposal reassures us because we know that the brief is solid and complete. The time saved is considerable, it's double: 1 day versus 1 and a half days.”

– Sandrine Gominet, Tender Coordinator, Operations Service Center Department, at TK Elevator France

Measurable Results

  • Customer Content Focus: More time spent on value and readability for clients.
  • Adaptability: Briefs can even be adapted to a client’s imposed plan in a few clicks by dragging and dropping in the parts.
  • Elevated Briefs: The content is all there, and everything is harmonious and uniform. On the client side, offers are harmonized from one agency to another.
  • Time Saved: Technical briefs are finalized in a few clicks and chalked up without spending a lot of time.
  • Submission Confidence: “If we have little things to add, the framework is done, and we are sure not to forget anything.”
  • Rapid Responses: “In addition, XaitProposal can help us out in an emergency. We can be very quick on a brief.”
  • Continuous Improvement: The brief is “alive”, and the team continues to improve it. They organize internal meetings to identify areas of improvement in content and enhance to boost quality.

“Today, XaitProposal is the envy of many, the Key Accounts department and sales representatives ask us for our technical brief.”

With XaitProposal, TK Elevator has streamlined their process and standardized their content. This efficiency has reclaimed considerable time they are investing in high-quality content. And their client scores support their efforts.

That’s a good thing considering their passion for mobility and their strong strategic and operational progress in fiscal year 2023/2024.

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