Who is SUEZ?

With 35,000 employees on five continents, SUEZ is a world leader in intelligent and sustainable resource management. It provides essential services to protect and improve the quality of life in the face of growing environmental challenges. SUEZ enables its customers to provide access to water and waste services through resilient and innovative solutions.

Challenges

Teams used to create tender responses using traditional tools, sourcing content from documents spread across various sources. Aminata Dia, Business Application Manager, SUEZ France IT department, explains:

"Our teams work all over the country and they were spending a lot of time searching for content, structuring and customizing their commercial documents. A critical problem was the difficulty they had in finding up-to-date content. In addition, our brand guidelines were not always respected in issued documents, which was detrimental to our brand image."

Solution 

“From the IT department's point of view, we wanted to offer a single national tool to meet all the needs of the business lines. This tool had to help us homogenize SUEZ's proposals by allowing us to manage and centralize all content, and had to take care of the corporate layout: XaitProposal was our solution.” 

A total of 223 users write on XaitProposal. They use it to write technical briefs and create bids for the recycling, waste recovery, water and sanitation markets. The 'Questions and Answers' module that XaitProposal offers guides users through their tender questionnaire response creation. This saves teams time when answering to similar questions.

Aminata says the tool is easy to use and facilitates the daily life of users. "Compared to all of the other tools that were recommended to the IT department, XaitProposal was the one making it easier to manage users, their roles and rights according to their needs and their jobs. This is essential for us in the IT department! "

Results

“With XaitProposal, SUEZ's business teams save time. Their needs are perfectly in line with the software: they save time and trust the content. Our submitted proposals also have more quality, both in terms of content and layout, which is very important to us!" says Aminata Dia, Business Application Manager, SUEZ France IT department.

The IT Department manages XaitProposal’s accounts and centralizes requests with the business teams. Monthly meetings are organized to discuss issues, and on a quarterly basis they report back to Xait on changes to the layout, page masters, or other technical requests.

“Xait is very responsive and attentive to our needs.” adds Aminata.

About Xait

Xait is a global technology company founded in 2000 that produces and delivers software for document automation, collaboration and intelligent pricing. Our mission is to help enterprise clients win business by supporting their sales enablement efforts from quote to contract. We are passionate about challenging industry mindsets and developing products that improve the way people work together.