Who is TK Elevator?

TK Elevator is a leading brand in elevators and escalators. Their product range includes passenger and freight elevators, escalators, moving walks, stair lifts, airport walkways and platform lifts. In addition to the manufacture and sale of new installations, the company also provides maintenance and modernization of these installations.

8.5 billion euros in sales, 50,000 employees, customers in more than 100 countries, more than 1,000 locations.

Business Challenge

The Operations Service Center Department represents several departments, including the teams responsible for public tenders. Four people in Maintenance and nine people in New Installations coordinate responses to calls for tender.

Sandrine Gominet, Tender Coordinator, Operations Service Center Department, at TK Elevator France describes their tenders processes:

The tender coordinator receives tender announcements, for example calls for tender for the maintenance of elevators and escalators in a defined geographical area. The offer is analyzed and summarized, and if the agency wishes to position itself, the offer and application are built. 

Previously, tender coordinators prepared their technical memorandum in traditional proposal, with the classic limitations of these tools. “With traditional publishing tools, it was a real headache: organizing the slides, adapting the fonts and formatting the whole thing took a lot of time!”

• A lack of harmonization in both content and form.
• A lot of time was invested organizing slides, adapting fonts and formatting.
• The result was not uniform from one agency to another.
• Teams spent a lot of time on it for a disappointing result.
  
  “With traditional publishing tools, everything could go wrong very quickly, nothing was stable and we spent a lot of time.” says Sandrine Gominet, Tender Coordinator, Operations Service Center Department, at TK Elevator France.

Solution 

“XaitProposal brings comfort and reassurance compared to other publishing solutions, and is faster and more reliable.” Gominet, shares examples:

• Guided creation that walks you through the process, step-by-step.
• Easily maintained, standardized content and images for consistent briefs.
• Automatic, yet custom, layouts for consistently on-brand briefs.
• Auto formatting for saving time to focus on content.
• Co-authoring and review workflows for improving briefs together.
• Secure, cloud-based access and intuitive, easy-to-use interface.

“XaitProposal allows us to quickly update our content bricks and go even faster.”

Results

“XaitProposal is a user-friendly tool, easy to access and very simple to use.” And the benefits were immediate, says Gominet:

• MCQ’s are answered in relation to the tender's regulations, and then customized; adding paragraphs, deleting those that are not relevant, and easily inserting visuals.
• Briefs can even be adapted to a client’s imposed plan in a few few clicks by dragging and dropping in the parts. “It's fast and intuitive thanks to XaitProposal.”
• The content is all there, and everything is harmonious and uniform.
• On the client side, offers are harmonized from one agency to another.
• Technical briefs are finalized in a few clicks and chalked up without spending a lot of time.
• “In addition, XaitProposal can help us out in an emergency. We can be very quick on a brief.”

TKE systematically asks for grades. Today, they are at an average 8.8/10. Briefs are very well perceived and the reading is intuitive, a real added value for our customers. In fact, TKE recently won a case thanks to the quality of their technical brief. 

“XaitProposal reassures us because we know that the brief is solid and complete. If we have little things to add, the framework is done, and we are sure not to forget anything. The time saved is considerable, it's double: 1 day versus 1 and a half days.” says Gominet.

Taking the Next Step

“Today, XaitProposal is the envy of many, the Key Accounts department and sales representatives ask us for our technical brief.” 

On XaitProposal, the brief is “alive”, and the team continues to improve it. They organize internal meetings to identify areas of improvement in content and enhance to boost quality.   

“We benefit from effective support. I am delighted to be able to work on the master on an ongoing basis. The support department is very responsive and efficient.” concludes Sandrine Gominet, Tender Coordinator, Operations Service Center Department, at TK Elevator France.

About Xait

Xait is a global technology company founded in 2000 that produces and delivers software for document automation, collaboration and intelligent pricing. Our mission is to help enterprise clients win business by supporting their sales enablement efforts from quote to contract. We are passionate about challenging industry mindsets and developing products that improve the way people work together.